The First Text
“Hey, it’s Kasey. I was supposed to connect with Maria in the park but her plane was delayed so I’m at the Westin.” That’s the beginning of a text message that Kasey Berg sent by accident to Henry Glendening. She meant to send it to her colleague, but it landed in Henry’s inbox instead. Kasey was on a business trip in Denver at the time and was hoping to see her friend and colleague on her downtime. She worked for Nestlé-Purina.
The text found its way into Henry’s inbox, who was, at that point, a complete stranger. He received it at about 2 p.m. while driving to work, which was in the paint department at the Lowe’s in Maplewood. While many people would likely ignore a random text message that was obviously sent by accident, Henry felt the need to reply and tell this person that it was a mistake.